This policy applies to products ordered from Fly Haram for delivery in Pakistan. We currently use Leopards Courier and may add other courier partners later. Courier availability and service conditions may vary by destination.
1. Shipping and delivery charges
Shipping charges are calculated according to parcel weight using the courier’s applicable standard rate. We currently use Leopards Courier’s standard weight-based pricing. The delivery charge is shown or communicated before dispatch. Rates may change when the courier updates its pricing, and other courier partners may be added later.
2. Cash on delivery
Orders are cash on delivery (COD). The courier collects the order amount and delivery charges, where applicable, when the parcel is delivered. Fly Haram does not collect card or bank-payment details through the website or app for these orders.
3. Delivery timing
Delivery time depends on the destination and the courier’s service schedule. We share tracking details when available. Delays caused by the courier, weather, public holidays, an incomplete address, or an unavailable recipient may be outside Fly Haram’s control. Contact us if tracking does not progress and we will coordinate with the courier.
4. Returns and exchanges
Customers may request a return or exchange at any time; there is no fixed request deadline. The product should be returned with its original packaging and accessories where reasonably possible. We may decline a return only where the item has been used, damaged after delivery, altered, or cannot be returned for hygiene or safety reasons. This does not limit a customer’s rights when an item arrives damaged, defective, or different from the order.
5. How to start a return
Email connect@flyharam.com with your order number, phone number, reason for return, and photos if the item is damaged, defective, or incorrect. We will confirm the return address or arrange the appropriate courier process. Please do not send a parcel before receiving return instructions.
6. Return shipping charges
Fly Haram will cover reasonable return delivery charges when the item delivered is damaged, defective, or incorrect. For a change-of-mind return, the customer is responsible for the courier’s applicable weight-based return charge unless we agree otherwise.
7. Refunds
After the returned item is received and inspected, we will provide an update within 5 business days. Approved refunds are normally initiated within 7 business days. Because COD payments are collected by the courier, we will coordinate the refund and confirm an available refund method with the customer. Bank or payment-provider processing time may apply after a refund is initiated.
8. Contact
Questions about shipping, returns, exchanges, or refunds: connect@flyharam.com
